CarolSue
Distinguished member
- Joined
- Dec 16, 2015
- Messages
- 123
- Reason
- PALS
- Diagnosis
- 01/2016
- Country
- US
- State
- Kansas
- City
- Middle America
I've probably got less than a quarter or half a mile on my power chair. Its a front wheel drive F3 Corpus with tilt/recline/leg extension and lift. I'm used to a pronto that I used while waiting for my new chair. The pronto is a mid wheel and I love the way it handles. I've been trying to use F3 around the house and its just not working out. My rooms are just too small. It doesn't turn as tight and just has a larger foot print overall.
My problem is after contacting the salesman he wants me to continue to try to "get used to it" as it is a really "big deal" to exchange one. He said since he was able to get me the lift at NO CHARGE that Numotion would not be inclined to provide me with a different chair with another free lift. That I would almost certainly be charged the $1500 for a feature that was free on the chair I just received. He also mentioned the fact that it was "custom made". If custom means he held a tape measure up in front of my chest and eye balled it and then measured the length from my knee to floor.... then I guess it was made specifically for me
One of the problems I have with this is that the salesman met us at a clinic visit. We were never offered a chance to try a front wheel chair out before it was ordered. He told us that the front wheel F3 is what they are now selling and believe it to be the best chair. I figured that since I was already used to maneuvering a power chair around the house that this new one would be no different. He told me how much better it was than a mid wheel power chair. But unfortunately for me it is ALOT different. There are parts of my house that I have to go in reverse to get to. The guy who delivered the chair said it could be returned for reason if I'm unhappy. Salesman, however, acts like he doesn't want to do it.
Could be that if I contact him again maybe he will see that I'm serious and this isn't a frivolous exchange. I mean I will practically be living in this chair...I think I ought to be 100% satisfied.
Has anyone else ever exchanged a new chair? Can it be done? I just get this feeling that I'm going to have to fight for this.
I just get the feeling that I'm going to have to fight for this.
Carol Sue
My problem is after contacting the salesman he wants me to continue to try to "get used to it" as it is a really "big deal" to exchange one. He said since he was able to get me the lift at NO CHARGE that Numotion would not be inclined to provide me with a different chair with another free lift. That I would almost certainly be charged the $1500 for a feature that was free on the chair I just received. He also mentioned the fact that it was "custom made". If custom means he held a tape measure up in front of my chest and eye balled it and then measured the length from my knee to floor.... then I guess it was made specifically for me
One of the problems I have with this is that the salesman met us at a clinic visit. We were never offered a chance to try a front wheel chair out before it was ordered. He told us that the front wheel F3 is what they are now selling and believe it to be the best chair. I figured that since I was already used to maneuvering a power chair around the house that this new one would be no different. He told me how much better it was than a mid wheel power chair. But unfortunately for me it is ALOT different. There are parts of my house that I have to go in reverse to get to. The guy who delivered the chair said it could be returned for reason if I'm unhappy. Salesman, however, acts like he doesn't want to do it.
Could be that if I contact him again maybe he will see that I'm serious and this isn't a frivolous exchange. I mean I will practically be living in this chair...I think I ought to be 100% satisfied.
Has anyone else ever exchanged a new chair? Can it be done? I just get this feeling that I'm going to have to fight for this.
I just get the feeling that I'm going to have to fight for this.
Carol Sue