My husband had the opportunity today to tear a new one in the PWC rep. Of course, I had to interpret most of it. And, he absolutely did not hold back.
The PWC stopped dead in it's tracks on July 1st. I got a call back from one of the reps and he walked me through a few things and decided a new joystick was needed. It was to be overnighted to their location. (I factored in the Holiday weekend) After 4 phone calls, with no response, I called the manufacturer on 7/16. The distributor had received the parts on 07/08! That did it! I called the owner and lo and behold they came out today. Turns out it was simply a cable that had become dislodged from the module in the back of the chair, probably due to the tilt feature. It likely got caught on the frame and came loose. I could've fixed that myself! I own a phillips head! I mean, why waste time waiting on parts you may not need? Wouldn't it have been more logical to send someone out to ACTUALLY LOOK at the chair?
Well anyway, he replaced the joystick just in case. The chair is working and I will never call the other rep that was so unresponsive again about a problem. The guy that came out is the owner's son and he informed me that he works on the chairs when there are problems. How hard can it be? The other rep could have directed me to him to begin with! He has a large territory to cover, but he had no knowledge of our problem, or could've talked me through it over the phone.
Further ranting:
I have been absolutely stressed to the max, as my husband has become more and more irritated that he is loosing the ability to control what he once could. Relying on me to take care of so much that he used to do, is pi$$ing him off to no end! I had to tell him this afternoon that I am not a 200lb man, after he asked why nobody can do anything around here! He wanted me to lift an aircompressor into the vehicle. You know how heavy those things are? I got the two teenagers that cut our grass to lift into the vehicle for him. I think that if he had his speech, he would be in much better spirits, as talking has been his livelihood. Then he could at least precisely explain to me what he wants me to do to fix things around the house. Sigh... Oh, yes...he sold his precious lawn mower.
Sorry for the long post. Just really down right now.