So, on 4/16/10, Emory OT ordered resting hand splints for my husband. He finally got an appointment to be measured on 06/09/10. I finally called the company on the first of this month to see what the status was on the treasured splints. Their response: "Oh, yes, we have them!" Gee, was anyone gonna let us know? He gets an appointment for 07/08/10 to pick them up. Now, the OT at that company had told him they could be mailed to him, no problem, as he realized it was difficult for him to get around. We show up for the appointment at 11 AM and the oh-so nice (NOT) receptionist told us he was to be there at 3:30 PM and we had to come back then. (Yes, the appointment was screwed up!) I told her we had traveled a long way and could not come back. She said, "You can either sit down and wait and we can TRY and fit him in or you can come back at 3:30." I told her we wouldn't be able to come back at 3:30, as my husband is already exhausted and is not able to get around like others, as he has Lou Gehrig's. Well, I see that nobody gives a rat's a$$ about what your condition is, just fork over the money through Medicare. PERIOD! She again repeated herself! I told her the OT said the splints could be mailed to him and she said we would never do that. I called the OT later in the day and he said he had "mis-spoke" and my husband would HAVE to come to his office due to Medicare guidelines. BULL HOCKEY! I called the Medicare Advantage plan my husband has and they said it is up to the discretion of the company as to whether they mail, deliver or have you pick up your equipment. So, I can only conclude that the OT had second thoughts and wanted to charge Medicare for another appointment. He will be getting a piece of my mind tomorrow, as when I called today their office was closed early. We have other resources and don't need a d@m^ prescription for it! He can either mail them or totally lose the money he would've gleamed off Medicare!
So there!
