Atsugi
Moderator emeritus
- Joined
- Jan 11, 2011
- Messages
- 5,921
- Reason
- Lost a loved one
- Diagnosis
- 12/2010
- Country
- US
- State
- FL
- City
- Orlando
" Expedite, expedite, I have to constantly tell people everywhere when trying to make appointments. I have to explain over and over that this is a progressive disease and if it is ALS it is terminal. I constantly have to tell folks that we live hourly and daily not weekly and monthly."
As the CALS, I made all the appointments and did all the paperwork so my PALS could relax as much as possible. To get good service from clerks, I always started each conversation calmly with, "I hope you can help me. My wife is dying. She has an incurable disease and we need your help..." I took notes and treated the clerks very well. So we got excellent, prompt service every time. As a result of this technique, I think, we never had to fight with people to get what we needed.
As the CALS, I made all the appointments and did all the paperwork so my PALS could relax as much as possible. To get good service from clerks, I always started each conversation calmly with, "I hope you can help me. My wife is dying. She has an incurable disease and we need your help..." I took notes and treated the clerks very well. So we got excellent, prompt service every time. As a result of this technique, I think, we never had to fight with people to get what we needed.