I just have to share my ongoing computer saga. This thread has morphed into something that should probably be placed into the off topic forum, but here goes anyway.
The tech arrived at my house on Tuesday. Dell had provided him with a sealed box of "parts" for him to repair my computer. He opened the box, and guess what was on top? Yes, that's right, another battery and charger cable. Also another motherboard (which has been replaced) I have lost track of how many new batteries it has had at this point. Well, this guy was incredulous, he called them, put them on speaker phone, and made sure EVERYONE knew that what was needed was a new DC intake component and cable (wire) that connects this piece to the motherboard. He took my computer apart, and showed me where the piece was, and why this was what it had to be. He was promised they were sending the correct part, and I saw him take down the name and id# of the person he was talking to on the phone. I heard, with my own ears, the Dell person on the phone read back to him the part name and part number that was required to fix the problem.
I was so encouraged.
He called yesterday, said he had the part. He came to the house, opened the box provided by Dell, and..... wait for it ... nope, NO needed part. BUT they did send out another battery (yes, really they did) and another motherboard, and a few other spare parts... the little chip card for the power button, the card slot thing for the memory cards, things like that. Just not the component ordered and promised.
I could not make this up.
The tech was so mad. He called them, and told them that it doesn't take a rocket scientist to figure out that sending a box of parts that don't include the needed part won't fix the computer!
After a bit more of the guy on the phone hedging, it turns out that the part I need is back ordered, and has been on back order for a while. (so hey, don't have that one? no problem, send out six other parts, and throw in a new battery while you're at it)
They are sending me a new computer. It is arriving (supposedly) on Monday.... It might not be a pretty red color like mine is now, but I don't care!