I was considering a Dynavox unit but after their poor customer service I will not do business with them. I am going to purchase from PRC (Prentke Romich Company) which allowed me to borrow their device for an entire month at NO CHARGE! Dynavox charges $150 per week for the equal size/feature device. Here is the story:
I faxed in on 7/29/06 my rental order. I was told that they would be in contact with me within two days of receipt of the rental order and I would have the device in a week. They told me that they received the order on Monday July 31 but they did not call me until the following Monday. They said they left a phone message. But we found none on our answering machine and their number was not on our caller ID. On Thursday of that week we called the toll free number to the rental department. Got a message machine so we left a message. No body returned our call for two days so the next Monday I emailed them to cancel my rental agreement with them. What level of customer service is that? To me is was terrible service. The device I had from PRC, which I had at the same time as when I ordered the Dynavox rental unit, worked great. I did have to call them about how to do certain things and either got a live person, or they returned my call in 5 minutes each and every time! I am going with PRC for sure. If you have not heard about their company, go on the internet search and look at what they offer. It is worth the time I assure you. I have always heard that Dynavox was the big player in this field. Well being big does not mean being the best to me based on their lack of support for a potential customer. Don't you agree ? Sorry for being negative on your Question, but I wanted you to hear this struggle I had to go through in the past three weeks with Dynavox. Hope you find the right machine.