Thanks danny,
I read you last post. You are partially right, it does seem like some of the newbies, especially the 'twitchers', do get cut short sometimes. But if you read the entire thread, most times there is a reason. They have usually been offered advice and support initially, more times than not telling them to trust their Dr.s and be patient. They ignore that and repeat their original questions.
We try to figure out who is genuinely and legitimately concerned, who is having anxiety attacks, who are the hyperchondriacs, or just obsessing themselves sick(er), etc. We don't really mean to sound disrespectful, but after doing this many, many times, it gets frustrating.....especially given the challenges the PALS face in even responding at all.
This may not be a good excuse, but it does happen.....a lot! Hope this helps explain the situation, you'll understand when you have tried to help and been ignored.
O.K.? Are we cool? I hope so. Don't go away, just remain calm.
Steve