Still no answer to my email from Dec 23. Next plan is to place a call. After that his regional VP will get copies of all correspondence and a letter with all Diane's suggestions.
We are taking possession of a Toyota Sienna side entry van with the swivel drivers seat. I've waited so long to have both...power chair and wheelchair accessible van, and now I'm still "waiting". My old loaner Pronto is no longer "road worthy" or house worthy for that matter. It has a problem with stopping on a dime, LITERALLY. If I'm not careful it could throw me out when that happens. So for now I'm doing a lot of scooting around in my rollator. I refuse to add any miles to the chair for fear they will use that as an excuse to be done with me and I'll have no other recourse but to keep the chair. If that is the case I will figure out something on my own. It's depressing for me...and my husband is ready to wring their necks.
I don't know about everyone else, but I've come to the conclusion that some disabled people whether it be from ALS or some other affliction are taken advantage of or screwed over or overcharged or blown off. Sorry, some days I'm just super bitter.
One of the email exchanges I had with the Numotion rep was a bit testy. Early on after ordering the chair, it had been 6 weeks to 2 months and no word about where we were in the process (I was wanting to find about whether my insurance would cover the elevation) I made a comment about getting my Trilogy within 2 weeks of my clinic visit and wished I could hear something back about the chair. I did say that as If having ALS wasn't enough but had to deal with delays/lack of communication...apparently I struck a nerve and I got a lecture about how he had worked with ALS patients for 12 years and knew what we went through. Sorry buddy, but no you really don't and please don't insult me. No, I didn't say that, I've always been cordial with him, but man, these people really bring out the worst in me!
CarolSue