Deb, don't expect them to know your insurance. But you could get the process started for a power wheelchair rx and meanwhile check your coverage if needed -- generally a private plan will cover DME (durable medical equipment, which also includes a hospital bed, which you might also want to consider getting underway) at the same level as most other things, e.g. 70-80% after your deductible and before your maximum out of pocket -- it is just that preauthorization is required before the order can be placed.
I remember that Steve applied for Medicare/SSDI? Depending on how great the need is, you could wait until that is approved to submit the order for approval, or get it done w/ your current plan. You may want to look at whether there is a difference in benefit level, e.g. if you have met your deductible/yearly OOP max or are close with your current plan, it may pay you to go ahead now. Same for the hospital bed. If you decide to leapfrog Medicare for those, make sure the clinic and supplier know things are time-sensitive.
The clinic should know which DME firm(s) works with your plan, unless it's an unusual one. So they will alert that firm to your need, and the firm will send someone out to do measurements, unless they do them in clinic. The DME and the clinic finalize the order, submit it to your insurance, and after it's approved, the order is placed.
I remember you were talking about renovation -- talk to the OT/PT about that as you discuss equipment.
I believe there are other TX Neuro pts on the forums. You might try searching for Texas Neurology from the Search link up top.
My best clinic advice -- they work for you two. Have conversations. Be the people you are. See if this is the place you want to be. You may not bond w/ everyone, but you should leave believing they can and want to help. You have options. And since it's 11 there, if you're reading this tonight, go to bed.
