Both with my loaner chair and then purchased chair, the rep told me he (different person for the two chairs) would personally be here when it was delivered. Didn't happen, and in both cases, the techs who brought the chairs knew only about the joysticks. The electronics, I'm sure, are their only personal interest. In the combined cases, I told one that yes, the arms could be lowered for me, Phil showed him how to do it and helped. Phil stopped one from destroying the legs which didn't operate correctly, Phil later fixed the problem, etc. The headrest on my purchased chair broke the first time I used it, but fortunately, once again, Phil adjusted it so that it supports my head. I've been waiting since May to have my joystick configured so that I have more than one speed going forward (but I can jet backwards in four speeds, non of which is slow), and since March to have a usable joystick, which is when the original "died" after 10 months.
PhilM, make them "do it right". I plan to call once again today and I have the cell number for the tech. Then we will go to Corporate level and skip the local rep. I won't do it. I have, however, a very articulate husband who will fight. Oh, my chair is Invacare, and the seller is "Chesapeake Rehab". I will be glad to tell anyone what they've done.