LauraW
Distinguished member
- Joined
- Sep 27, 2008
- Messages
- 421
- Reason
- CALS
- Diagnosis
- 09/2008
- Country
- US
- State
- New York
- City
- Fishkill
Not sure where I should put this thread but here is what happened.....
I am so so aggreviated and frustrated.
Mom's Dynoavox got a virus. We have a friend who is a computer tech for a living and so he tried to fix it. He tried contacting the Dynavox people many times by phone and email. He became frustrated because they would not help him. I then contacted them and was told that what we needed was a recovery disc and that they would not send that to us because it was the property of Dynovox. I was told that I had to send it back to them, pay my shipping and their shipping back and $100.00 to have it fixed. So I then called customer service the next day before I sent it out to see if I could get them to send a disc or to wave the fee. The woman I spoke to pulled up my account and told me that they don't usually charge if they just have to put the software back in. So I send it on its way....$50.00 to ship it and insure it.
Then I get a phone call today from Dynavox. The woman says that they will not send it back to me because my mother still owes $1300.00. (Mind you , Mom has had this for almost 3 years now.) I told her that I remember there being letter saying that it was paid in full. Anyway to make a long story short, the Dynavox man that we were dealing with told both us and her speech therapist that they would just eat whatever was not covered. I spoke with her speech therapist today and she confirmed my story. That Man however is not with the company any more.
What I am so angry about is the way they went about this whole thing. They should have told us that the reason they would not help us on the phone was because we still owed money. They did not. They told me that they sent a letter out....I never got a letter. I said, "Do you think I would have sent it to you knowing it would not be sent back?!". It was all very deceitful and just plain WRONG! I explained that Mom cannot speak and that was her only means of communication. They didn't care.
We don't have $1300 to send them and now Mom does not have a communication device. I was sooooo angry I told them that I would be contacting everyone from the top people of the ALS Association to the MDA to Jerry Lewis...LOL! I told them I would let everyone know how they treated a person with ALS who could not fight back. I was very Dramatic...and then started to cry and got a number to contact this same dept and said "I cannot talk to you anymore right now."
I am a bit calmer now but frustrated ANGRY and sad at the same time. I have downloaded a program for Mom to use on my lap top but I don't have a touch screen.......
I am so so aggreviated and frustrated.
Mom's Dynoavox got a virus. We have a friend who is a computer tech for a living and so he tried to fix it. He tried contacting the Dynavox people many times by phone and email. He became frustrated because they would not help him. I then contacted them and was told that what we needed was a recovery disc and that they would not send that to us because it was the property of Dynovox. I was told that I had to send it back to them, pay my shipping and their shipping back and $100.00 to have it fixed. So I then called customer service the next day before I sent it out to see if I could get them to send a disc or to wave the fee. The woman I spoke to pulled up my account and told me that they don't usually charge if they just have to put the software back in. So I send it on its way....$50.00 to ship it and insure it.
Then I get a phone call today from Dynavox. The woman says that they will not send it back to me because my mother still owes $1300.00. (Mind you , Mom has had this for almost 3 years now.) I told her that I remember there being letter saying that it was paid in full. Anyway to make a long story short, the Dynavox man that we were dealing with told both us and her speech therapist that they would just eat whatever was not covered. I spoke with her speech therapist today and she confirmed my story. That Man however is not with the company any more.
What I am so angry about is the way they went about this whole thing. They should have told us that the reason they would not help us on the phone was because we still owed money. They did not. They told me that they sent a letter out....I never got a letter. I said, "Do you think I would have sent it to you knowing it would not be sent back?!". It was all very deceitful and just plain WRONG! I explained that Mom cannot speak and that was her only means of communication. They didn't care.
We don't have $1300 to send them and now Mom does not have a communication device. I was sooooo angry I told them that I would be contacting everyone from the top people of the ALS Association to the MDA to Jerry Lewis...LOL! I told them I would let everyone know how they treated a person with ALS who could not fight back. I was very Dramatic...and then started to cry and got a number to contact this same dept and said "I cannot talk to you anymore right now."
I am a bit calmer now but frustrated ANGRY and sad at the same time. I have downloaded a program for Mom to use on my lap top but I don't have a touch screen.......