Post here if you have a problem with this site

[David]

If you come across any server problems, error pages, slow load times or any other website related problem please post here.

We work hard to ensure this site is up and online and we need your help to ensure it stays that way.

This forum thread is actively monitored with "Instant Email Notification".

Happy surfing...

[rcharlton]

Hi David,

Great job on the site.

Just a couple of minor points.

What time zone is the site set in? Seems to be 5 hours ahead of EST.

Even when I am logged in and it's showing me as being logged in the upper right hand corner - I always get asked to log in again when I try and submit a reply or a post.

Thanks.

Richard

[David]

Hmm, the logging in problem must be very frustrating, I'll post a message in the vbulletin forums about it to see if someone might have an answer - I myself do not.

Regarding timezone, the board is set to EST (-5 hours from GMT).

You're personal timezone must be set by you, you can click on "User CP", top-left hand corner of the page, and then find the settings in your profile or options (links after entering "User CP" are shown at the bottom left of the page).

[David]

I got a reply from vbulletin and they the following:

- try clicking the "remember me" when you login
- they also said that if you're using AOL as your browser you could have problems

As a web developer I'll let you in on a secret, AOL is by far the most difficult browser to make things compatible with, if you are using it, stop now and download www.mozilla.com (http://www.mozilla.com) or get a copy of Microsoft's IE.

[dana]

OK David, totally dumb question...How do I post a new thread?
Dana

[David]

If you visit the homepage of forums; here: http://www.alsforums.com/forum/index.php, that is a list of forums. When you click one of the forum you are brought to a list of "threads". If you want to start a new thread you click the button named "New Thread". It should be shown once above, and once below the listing of threads.

[dana]

Thank you, thank you, thank you!! I had the wrong introduction site. I got it figured out now. Thanks for the quick response.
Dana

[rcharlton]

Thanks David.

Problem solved.

I was not checking off the "remember me" box. I've been trying to cut down on cookies - I'm getting fat.

I adjust my time zone.

Keep up the great job and thanks so much for your time.

Richard

[David]

Don't beleive the "hype"; cookies are completely safe, I promise :)

[John1]

Hi David,

I'm having a problem with permission to edit my posts. The site recognizes me, I can post ok and sometimes shortly after I post I can edit but then later, the edit icon on my post disappears. Any solutions?

Thanks,

John

[Jeannie]

I'm having the same problem, john.

[David]

Hi,

The edit time on posts is set at 10 minutes. This can be changed...I think.

Jeannie or John, what do you think would be a more appropriate window of time to allow editing of posts?

[CIARA1]

every time i post my posts are removed i tryed to post to say hello and everything but my post are always gone when i come back and i am not on members list either and i resistered and everything


kim:confused:

[David]

Ciara,

Try starting a thread and we'll see what happens. I think you'll show up on the members list when your post count is above a certain number.

We haven't heard of anyone having problems posting, if there's an error message or odd behaviour please report back :D

[Mary Helen Barr]

Often, when I am replying to a post, I get told I have too many words--over 5000. It doesn't seem to take long to get that many, either, so I oftern just say forget it and don't send. Too much work! However, it looks like some other people's posts are longer than what I'm trying to write. Does anyone else have that happen? I do have to admit that I have not really figured everything out on this site. It's definitely trial and error, and then I can't always remember what I did!

[David]

Mary,

From the sounds of it, that's terribly frustrating.

In order to fix this problem I've removed any post limitations; there is still a minimum post size of 10 characters, however, any limititations on the maximum size of your post has been removed.

Keep the complaints coming in, most of the issues are not that difficult to fix, it's just a matter of identifying them :)

[David]

The edit time on posts has been increased to half an hour (30 minutes).

I think this is an improvement over the previous 10 minutes.

[Jeannie]

Hi David, a majority of sites have the edit feature on permanently.

Jeannie xxx

[rcharlton]

Hi David,

Thanks for all your hard work.

I can't view my private messages or my public profile or anyone else's public profile - when I try - I get this message:

rcharlton, you do not have permission to access this page. This could be due to one of several reasons:

Your user account may not have sufficient privileges to access this page. Are you trying to edit someone else's post, access administrative features or some other privileged system?
If you are trying to post, the administrator may have disabled your account, or it may be awaiting activation.

How can we fix this?

Thanks.

[Al]

Hi Richard. Not sure what's up but David's been out of town and probably won't get to do anything onsite until later tonight. He'll probably take a while to catch up but I'll PM him and ask him to check here. AL.

[Al]

Should be fixed now Richard. Try to relogin and see if it's OK.

[ruby ben]

I can no longer reach the forum from my computer.

The screen comes up "Forbidden"!

What is up?? What is wrong??

I can reach you from my husbands computer.

ruby ben from vancouver (surrey)

[Al]

Sorry Ruby, I have no idea but I'll ask David. Have you changed any software or programs or settings on your computer in the last few days?
AL.

[David]

It sounds like a computer problem, and not something we can help with :(

Not much help, but it might be helpful to figure out what's going on...

[edna may]

I can no longer reach the forum from my computer.

The screen comes up "Forbidden"!

What is up?? What is wrong??

I can reach you from my husbands computer.

ruby ben from vancouver (surrey)
Hi Ruby, I had trouble not being able to send quick messages & could not communicate at all. I finally changed browsers & that fixed my problem. Give it a try can't hurt. Good luck EM

[Tonya]

I can't post anything, am i doing something wrong????:?: when i try to do anything iget this message Tonya, you do not have permission to access this page. This could be due to one of several reasons:

Your user account may not have sufficient privileges to access this page. Are you trying to edit someone else's post, access administrative features or some other privileged system?
If you are trying to post, the administrator may have disabled your account, or it may be awaiting activation.

[David]

Tony,

Looks like you're able to post... as I was able to read your message above...

Try again perhaps?

[Tonya]

David,
When i try to post a thread it tells me this..what am i doing wrong?? it tells me the same thing when i try to enter als support group

Tonya, you do not have permission to access this page. This could be due to one of several reasons:

Your user account may not have sufficient privileges to access this page. Are you trying to edit someone else's post, access administrative features or some other privileged system?
If you are trying to post, the administrator may have disabled your account, or it may be awaiting activation.

[David]

You didn't confirm your account... an email was sent to your registered email address... you needed to click the link to confirm your email address and activate your account...

I've manually activated your account - you will have no problems posting.

Glad you found us and sorry for the initial frustration.

Cheers,

David

[ruby ben]

Hi - I cannot get you at all on my computer. "Forbidden" comes up on the screen.
I have to use my husband's computer. He thinks it is the server?? It is very annoying. I have been a member for a couple of years and have never had trouble before. I have tried to send messages of "help" to the Forum site and have never had a response......................ruby from vancouver (surrey)

[David]

It's not a problem with the server Ruby, it's an issue with your computer... You should try installing a more up to date version of your browser and see if that fixes the problem.

[candd]

David,
I became a new member this week. I am able to correspond, but am not listed in the members list. Help please...Thanks Denise

[David]

After a few visits and posts you will be listed in the members area - promise :)

The system is automated and doesn't occur right away

By the way, nice profile picture, looks a bit like mine, very tranquil :)

[candd]

David,

Thanks 4 letting me know about the members list. Sure, you complimented me on my choice of picture (Northern Minn.) and then I go and change it! Didn't think it could be seen very well?! I could just walk into your picture!
Again my thanks,
Denise

[candd]

David,
Don't know how this works...please expl. Just looked at 'my posts', it says: "views and replies". Are those replies to me from that particular post? If so, I either didn't get them or I don' know where to get them from. ????
Please assist, thanx Denise

[hope]

Just concerned with some of the thread titles here.

hope.

[Al]

What are the concerns about?
AL.

[CindyM]

I think Hope was ocncerned about some threads with objectionable content and links to non-ALS related sites. Our internet went out for a bit so it took me until almost noon to clean up the threads. Don't know why people spend time registering on a board like this just to try to sell viagra or worse! Cindy

[Al]

OK i didn't get on till 1230 so you had cleaned up the mess before I got here. I did ban a couple of posters this afternoon after seeing their content. Thanks for the sharp lookout guys.
AL.

[hope]

Thank you Cindy, yes you are right about my concerns. I do not understand either.

hope.

[esrich]

I can't seem to look at profiles anymore. I read about needing to post a certain number of times before you can pm people. I'm not inclined to pm or post, I mainly just search for information. It is nice to look at profiles occasionally to see where people are from...like when they use "ya'll." They sound like they might be from around my area. So do I need a certain number of posts before I can do that?

Shelly, CALS for Eddie who is still being diagnosed but we are pretty sure it is ALS.
(esrich=eddie/shelly richards)

[MtPockets]

I have a BIG problem with this site. IT IS TOO GOOD.
I can't get any work done around the house because there is so much information here and such good people that I find myself glued to the puter reading and reading all the time. :-D

I know you are currently going through a few bumps here and there, but be encouraged, you are doing a great job. Keep up the good work.

God Bless
Capt AL

[CindyM]

Thanks Al. Nice to know our efforts are paying off. David and Grampa AL are the real heroes around here. I am proud to be a part of their efforts.
Cindy